From the practice,
for the practice!

In the best hands with us.

By purchasing a product from our company, you are not only opting for quality and economy, but also for reliable service.

We are versatile in the field of maintenance and repair work. Through remote access via the Internet you are always in touch with us. Likewise, we do not limit ourselves in the service department to the sale of spare parts, but accompany you in your daily work with our products.

Service and maintenance

The area of maintenance and servicing is covered by different departments and you get everything from one source.

With telephone support, you are immediately connected to one of our competent contact persons who can help you further. Our technical office staff will be happy to advise you on material questions or individual applications of our products. The specialist staff in our control and electrical department will be happy to advise you on questions regarding the operation of our systems. Due to the high availability in our spare parts warehouse, the products are delivered to you promptly.

If an on-site visit is necessary, this will be arranged and agreed directly with you. In addition to the appointment, you will also be informed about the preliminary work you can do yourself to make the work easier for our team of fitters in advance. If you are a customer in our region, you will be served directly by us. Otherwise, our service partners in your area will be at your disposal.

Remote access

Convenient remote access via the Internet

For our plants VVT-GRV digestate evaporation Vapogant as well as for the control systems of our other products, we offer as an uncomplicated service a secure remote access via internet. In case of need, our trained service staff will be at your disposal with access to your control system.

License fee

Remote access requires an annual licence fee and the provision of a functioning Internet access. In order to be able to access the control system remotely, a one-time license (LinkManager Mobile) must be purchased. This licence is personal and non-transferable. The licence is issued by Biogastechnik Süd GmbH and assigned to the person entitled to the licence.

SiteManager (Modem)
is installed in the control system of the customer's plant.
GateManager (Server)
is operated by the company Biogastechnik Süd GmbH It creates and manages the connection to the SiteManager.
LinkManager Mobile (Software)
is installed on the smartphone, tablet or laptop.

Software

(Freeware not included in delivery) Web browser (e.g. Internet Explorer) VNC viewer (depending on the device)
Windows: Ultra VNC Viewer
Apple IOS and Android: VNC Lite App by Mocha

If you are interested, please contact us. We will be happy to advise you in a personal conversation.

Spare parts

Spare parts warehouse

A large stock of spare parts enables fast delivery (express delivery on request) of all spare parts for our products. In this way, we ensure high availability for you and provide the fastest possible spare parts procurement. In addition to standard spare parts, we offer a range of special adaptations for your system. If you would like to know more, please contact us.

Spare parts catalogues

From the drawings created in our design department, the employees of our documentation department derive clear spare parts catalogues.
These are not only advantageous for the exact identification of a spare part, but are often helpful in answering detailed questions in connection with the installation.

Ask us anything. Anytime.

Get in touch with us.

Am Schäferhof 2, 88316 Isny
service@biogastechnik-sued.de

Service biogas plants and components
+49 7562 970 85 412

Service digestate evaporation and small biogas plants
+49 7562 970 85 512