From practice,
for practice!
Always at your service.
By purchasing one of our products, you not only get top quality and economic efficiency, but you can also benefit from our reliable customer service.
We offer a wide variety of maintenance and repair services. Stay in contact with us at all times via remote access over the internet. Moreover, our service department not only sells spare parts but supports you with operating our products on a daily basis.
MAINTENANCE AND SERVICE
Different departments work together to act as the one stop for all your maintenance and service needs.
With telephone support, you are immediately connected to one of our competent contacts who can help you further. Our technical office staff will be happy to advise you on material issues or individual applications of our products. The specialist staff in our control and electrical department will be happy to advise you on questions regarding the operation of our systems. Thanks to the high availability in our spare parts warehouse, the products are delivered to you promptly.
If an on-site visit is necessary, this will be arranged and agreed directly with you. In addition to arranging an appointment, you will also be informed about what preliminary work you can do yourself to make the work easier for our team of fitters in advance. If you are a customer in our region, you will be served directly by us. Otherwise, our service partners in your area will be available to you on site.
Contact us
Service biogas plants and components
Phone:+49 (0) 7562 97085 412
Service fermentation residue evaporation and small biogas plants
Phone: +49 (0) 7562 97085 512
Email: service@biogastechnik-sued.de
REMOTE ACCESS
Convenient remote access over the internet
For our VVT-GRV Vapogant fermentation residue evaporation systems and for the control systems of our other products, we offer secure remote access via the Internet as an uncomplicated service. If necessary, our trained service staff will be available to you with access to your control system.
License fee
Remote access requires an annual license fee and the provision of a functioning Internet connection. A one-off license (LinkManager Mobile) must be purchased in order to be able to access the control system remotely. This license is personal and not transferrable. The license is issued by Biogastechnik Süd GmbH and assigned to the licensee.
SiteManager (modem)
is installed in the control system of the customer system.
GateManager (server)
is operated by Biogastechnik Süd GmbH.
This creates and manages the connection to the SiteManager.
LinkManager Mobile (software)
is installed on the smartphone, tablet or laptop.
Software
(freeware not included)
Web browser (e.g. Internet Explorer)
VNC viewer (depending on the device)
Windows: Ultra VNC Viewer
Apple IOS and Android: VNC Lite App from Mocha
If you are interested, please contact us.
We will be happy to advise you in a personal meeting.
SPARE PARTS
SPARE PARTS WAREHOUSE
A spare parts warehouse with a wide assortment enables us to deliver all spare parts for our products to our customers in a timely manner (with express delivery upon request). This enables us to assure the high availability and fast procurement of spare parts. Besides the standard spare parts, we offer a range of custom options for your plant. Please contactus if you want to learn more about this option.
SPARE PARTS CATALOGUES
The employees in our documentation department derive clear spare parts catalogs from the drawings created in our design department.
These are not only useful for the exact identification of a spare part, but are often helpful in answering detailed questions in connection with installation.
